• 22-May-2017 to 21-Jul-2020 (MST)
  • IT
  • Salt Lake City, UT, USA
  • Full Time

401K Match up to 5%, Bonus Opportunities, Medical, ESPP

The Help Desk Technician II is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure. This Help Desk Technician II participates in technical support issues that come through the help desk and provisioning and decommissioning systems.  In addition this person will troubleshoot, diagnose and resolve a variety of network related issues and software issues.  This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and SOX compliance. This individual will assist Systems Administrator with related duties as needed.

About you

  • Must have a high school diploma or equivalent, college degree in CS (or similar) would be preferred though not required
  • 2-3 years' experience with Help Desk support
  • Must possess strong troubleshooting skills
  • Proficient with TCP/IP protocol
  • Must be highly motivated and self-driven
  • Critical thinking skills are a must have
  • Must foster a continuous improvement environment where ideas are shared and implemented
  • Positive, can-do attitude
  • Able to produce a high standard deliverable while under time constraint pressure
  • Must be able to communicate effectively in person, on the phone, and via email
  • Advanced knowledge of helpdesk ticketing systems
  • Advanced knowledge of computer hardware, software and networking
  • Advanced Knowledge of both Windows and Mac desktop OS.
  • Understanding of Windows Active Directory, OU, Groups, File Sharing, GPO, etc...
  • Understanding of DNS, DHCP, NTP.
  • Knowledge of Office 365 and Exchange.
  • Advanced Knowledge of Microsoft Outlook, Word and Excel
  • Troubleshooting network printers and desktop printers.
  • Ability to follow instructions and complete tasks in a timely fashion
  • Ability to work both independently and as a team
  • Must be able to work after hours and on weekends as needed
  • Ability to lift and carry 50lbs or more
  • Ability and willingness to learn new skills on a regular basis
  • High ethical standards and personal qualities
  • Excellent verbal, written and interpersonal skills
  • Good documentation skills and solid written grammar
  • Able to accurately follow written technical work instructions
  • Researches and explores answers and alternative solutions
  • Manage Mobile devices and carrier accounts.

Other preferred skills include:

  • SharePoint
  • Cisco
  • PowerShell, Batch
  • Experience and understanding of Cisco VOIP
  • Linux
  • Windows Server 2008 and newer

About ZAGG

ZAGG is an innovation leader in accessories for smartphones and tablets. For over 10 years, ZAGG has developed creative product solutions that enhance and protect mobile devices for consumers around the world. We have an award-winning product portfolio that includes screen protection, mobile keyboards, power management solutions, social tech, and personal audio sold under the ZAGG, mophie, InvisibleShield, and iFrogz brands. ZAGG has operations in the United States, Ireland, and China, with products available worldwide at leading retailers including Best Buy, Verizon, AT&T, Sprint, Walmart, Vodafone, and EE.

Aside from being the leader in mobile accessories, ZAGG is built on a foundation of fundamental values, committed employees, and an amazing culture. Free drinks and snacks, giveaways, parties, an on-site fitness center, and incredible co-workers are only the beginning. Open to fresh ideas, we help foster innovation with programs designed to help you enhance your performance, expand your talents, and grow professionally and now is your chance to join our winning team.

ZAGG is a drug free work environment.  ZAGG is an equal opportunity and e-verify employer.

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